Refund policy
Our Commitment We want you to love what you ordered. If something isn't right, we're here to make it right.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.
The following items are not eligible for return:
- Items marked as final sale
- Worn, washed, or damaged items
- Items returned without original packaging
How to Start a Return Email us at sales@blitz.net.au with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges We offer exchanges for a different size or colour on the same item, subject to availability. Please contact us to arrange an exchange.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
Questions? Contact us at sales@blitz.net.au and we'll be happy to help.