Refund policy
We want you to love what you ordered. If something isn't right, here's how we handle it.
Returns We accept return requests within 30 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached.
How to Request a Return Contact us at sportshop@blitz.net.au with your order number and reason for return. We'll respond within 2 business days with next steps.
Refunds Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Non-Returnable Items
- Sale or clearance items
- Items damaged due to misuse
- Items returned after 30 days
Exchanges We don't offer direct exchanges. Please return the original item and place a new order.
Shipping Costs Return shipping is at the customer's expense unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
US Consumers If you are located in the United States, your statutory rights under applicable federal and state consumer protection laws are not affected by this policy. Residents of certain states (including California) may have additional rights regarding returns and refunds.